Introduction
We, Urban Vista (represented by a legal entity authorized to conduct real estate activities in the UAE, including, where applicable, its affiliates, partners, and agents), take your privacy seriously. We value you as our customer and are committed to protecting your personal data when you use our platforms and services.
This Policy describes the sources of your personal information, the purposes and methods of its collection and processing, as well as the measures for its protection and storage conditions.
Consent to data processing
By visiting our Website, filling out the "Get the Real Estate Catalog" or "Schedule a Call" forms, or otherwise interacting with Urban Vista, you confirm that you have reviewed the text of this Policy, understand it, and unconditionally accept all the terms set forth herein. The provision of your personal data (name, phone number, email address) through the forms on the Website constitutes your voluntary and informed consent to its processing. If you do not agree with the terms of this Policy, please refrain from using our services and feedback forms.
Sources of personal data
Urban Vista may receive your personal data from the following sources (hereinafter collectively referred to as the "Platforms"):
- Urban Vista Websites: the official website rbnvista.com, as well as our official pages on social networks (Facebook, Instagram, LinkedIn, etc.).
- Electronic Messages and Messengers: any text-based interaction between you and Urban Vista via email, WhatsApp, Telegram, chatbots on the Website, and other electronic communication channels.
- Customer Service: recordings of telephone conversations, correspondence in chats and messengers with our sales and customer support departments. Please note that calls may be recorded for quality control and employee training purposes.
- Registration Forms: paper and digital questionnaires, surveys, forms for participation in promotions, events, or sweepstakes conducted by Urban Vista.
- Advertising Sources: data about your interaction with our advertisements on third-party websites and applications.
- Data Created by Urban Vista: information we generate in the process of providing services to you (e.g., history of your property search requests).
- Data from External Sources: information obtained from our partners (banks, UAE government registration authorities, marketing agencies), public sources, and social networks (to the extent permitted by your privacy settings).
- Automatically Collected Information:
- When you visit our Website, we may automatically collect technical information: IP address, browser type, operating system, date and time of visit, pages viewed. We use cookies and pixel tags to personalize content, improve Website functionality, and display relevant advertising (including retargeting). You may disable cookies in your browser settings; however, this may affect Website functionality.
- If you use a mobile device, we may request location data to find properties near you. You may disable this function in your device settings.
Information we collect
To provide you with high-quality services for selecting and purchasing real estate in Dubai, we may collect and process the following categories of data:
- Contact Details: your full name, mobile phone number, email address (provided when filling out forms on the Website).
- Identification Data: passport details, visa information, Emirates ID (required for preparing reservation and sale-purchase agreements, as well as for Due Diligence procedures).
- Financial Data: information necessary for processing payments (processed exclusively by authorized banks and payment gateways; Urban Vista does not store full bank card details).
- Transaction Data: history of your inquiries, requests, and completed transactions.
- Compliance Data (AML/CFT): information necessary to comply with UAE legislation on anti-money laundering and countering the financing of terrorism.
Purposes of information use
We use the collected information exclusively for the following purposes:
- Service Provision: identifying you as a client, providing free consultations, selecting real estate properties according to your criteria, arranging site viewings, assisting in transaction completion.
- Marketing and Communication: sending personalized offers, catalogs with the best property proposals (PDF catalog), information about new projects and special promotions to your provided phone number or email address. You have the right to opt out of receiving newsletters at any time by submitting an appropriate request or using the "Unsubscribe" link in the email.
- Service Improvement: analyzing user behavior on the Website, conducting surveys and research to enhance service quality.
- Legal Obligations: compliance with UAE legal requirements, including interaction with government authorities and law enforcement agencies as stipulated by law, as well as protection of our legal rights.
Data storage, transfer, and deletion
- Storage Location: Your personal data is stored on secure servers located within the Russian Federation.
- Retention Period: We retain your data throughout the duration of our relationship (while you are our client or are interested in our services), as well as for the period necessary to comply with UAE legal requirements.
- Data Deletion: If you withdraw your consent to data processing, your data will be deleted, except in cases where further retention is required by law (e.g., for compliance with tax obligations or in connection with a completed sale-purchase transaction).
Withdrawal of consent
You have the right to withdraw your consent to the processing of personal data at any time. To do so, you must submit an appropriate request via email or any other convenient method. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal and does not release you from obligations under already concluded agreements.
Policy changes
Urban Vista reserves the right to unilaterally amend this Policy. The current version of the document is always available on the Website at rbnvista.com/en. Continued use of the Website and services after changes are made constitutes your acceptance of the updated Policy. We recommend that you periodically review this page for the most current information.
How to contact us
If you have any questions regarding the processing of your personal data or wish to exercise your rights (access, rectification, erasure of data), please contact us:
- Phone: +971 56 943 5979 (available on WhatsApp)
- Email: write to us via the feedback form on the website rbnvista.com/en (Contacts section) or directly at office@urbanvista.com
- Manager: you may contact the Head of Sales Department, Kate, directly via the form on the main page of the website.
